With this web shop. DMT is reacting to customers’ needs for more and better information about dusts and their use. “In the past. finding the right dust for testing products, such as vacuum cleaners. filters. etc. took a lot of time and patience.” explains Manual Angolan. Project Manager for Air Quality at DMT. Manufacturers from the vacuum cleaner. automotive. pharmaceutical and filter industries test their devices with dusts according to prescribed standards so that they can launch them onto the market. But this information is rarely precise enough. That is why DMT also develops test dusts for special and individual requirements.
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What customers really need often emerges only after many emails and long telephone conversations, in which Angolan questions his customers in depth. That takes a lot of time for both parties which will now be saved with the new web shop. “Ultimately, we have transferred all of our expertise about dusts to the shop, where our customers can see which dust is mentioned in which standard. “The more customers find out in advance, the easier it is for them to find what they really need.” Anyone wanting to order a specific product, can also do so using the search function.
Angolan’s team also offers more unusual test dusts, such as DMT bank note dust, online. In addition to standard and test dusts. the shop also offers nano particles and accessories, such as masks. We are implementing that philosophy in our shop,” says Gogilan.